Senior PMO Operations Administrator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities

In support of the PPM Platform Support team and ePMO leadership:

• Maintain in-depth expertise of all supported PPM products, including core functionality, product roadmap, and release cycles.
• Serve as primary administrator and first-line support for PPM tool offerings, managing support queues and escalating issues as necessary.
• Evaluate software releases and communicate potential impacts to end-users and backend configurations to supplementary admin teams.
• Explore improvements to existing tool architecture, processes, and integrations to enhance user experience.
• Ensure system availability per established SLAs and communicate outages to all impacted parties as necessary.
• Maintain compliance with internal and third-party legal and security requirements, performing system audits and developing ad-hoc reports when required.
• Provide end-user and admin training for ePMO managed products and processes.
• Assist in consolidating, centralizing, and documenting PMO standards within PPM Tools.
• Directly support ePMO Product Owner by monitoring license counts and providing utilization rates & trends for ePMO managed products.
• Support additional ePMO efforts to implement PPM and PMO tools, processes & standards, conducting end-user outreach, training & documentation as required.
• Collaborate on defining and implementing functional and technical requirements, business processes, and workflows.
• Lead communication and change management initiatives for teams.
• Provide backup support for other core functional areas supported by ePMO.

Sounds like you? To apply you need to be:

Experience & Education

• Bachelor’s degree in information & computer science, Statistics or a quantitative discipline in science. 
• 3+ years of administrator level experience with JIRA, Smartsheet, Monday.com or similar PPM tools

Technical Skills & Competencies

• Excellent written and verbal communication skills (English)
• Strong analytical and problem-solving skills
• Experience or exposure to System Administration for Cloud Applications
• Strong technical writing skills for documentation and training guides
• Self-starter with the ability to work in team setting and independently
• Proficiency in O365/MS Office, Excel, SharePoint Online & PowerAutomate
• Familiarity with reporting tools such as Tableau/PowerBI
• Proven track record of driving decisions collaboratively and follow through
• Must be able to work at least 50% of the time during Central Standard Time (GMT -6)

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.  We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.