Senior Network Reliability Engineer

Job Title: Senior Network Reliability Engineer

Career Level - D1

Introduction to role:

Astrazeneca is looking for NRE Lead consultant to facilitate a team of highly skilled network engineers. This team
is the point of contact for all critical network issues in Astrazeneca manufacturing sites and Astrazeneca offices
globally. This team is responsible for providing end to end support for the Astrazeneca network infrastructure
which includes LAN, WAN, Wireless LAN, Firewall, Load balancer and Proxy services.
NRE Lead consultant is part of the NRE team in a Scaled Agile operating model. As a NRE Lead consultant
you are responsible for facilitating a Network Engineers team some of whom are on shift to provide 24x7 cover.
The team monitor and maintain the networks and platforms, delivering the highest possible service levels. They
also ensure that changes to the network and infrastructure are planned, coordinated, approved, and executed in
order to meet the agreed dates for service provision, and project builds are completed on time.
In addition NRE Lead consultant is responsible for problem management for our network infrastructure to include
coordinating with other engineering and support organizations, and vendors to drive solutions.
Typical Accountabilities
Operational Excellence
As a NRE Lead consultant you will be expected to drive operational excellence in everything we do. This includes
enforcing adherence to processes, procedures, and automation to improve efficiency in our day-to-day tasks and
projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are
being addressed.
Coordinate and successfully ensure delivery of the Network Services within the assigned Shift.
Keep up-to date with the latest relevant technology, relevant standards, policies and directives.
Liaise with internal governance and the relevant external authorities in order to ensure that we are moving
towards an approved compliant infrastructure.
Produce and maintain technical documents, run books, cookbooks, operations manuals/run books for the
associated services for this team in line with corporate standards.
Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise
efficiency and improve standards.
Playing accountable role along with team while handling the operations issues and delivering the
assigned projects
Lead High Priority Incident technical bridges to capture activity detail and to manage incident resolutions.
Manages incidents to meet and exceed SLA targets.
Lead the implementation of Critical changes and available to support on-call for any major outages.
He/she may have to get in to the issues technically, drive the issue closure along with Vendors.
Work with different Vendors and service Provider for faster and accurate resolution/implementation.
Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to
system/process.
Drive automation within the team by identifying areas of improvement.
Serve as Technical Leader for escalations and high severity incidents.
Assign roles and responsibilities to the Engineers during the shift.
Track the status of the Request and Incident queue to proactively address delay on the resolution.
Coordinate compliance projects with the stakeholders


Stakeholders management.
Prepare and plan project schedule.
Provide service progress updates to NRE team and stakeholders.
Change coordination and follow up - Tracking & governing service impacting changes, implementing
proactive measures to eliminate business impacts due to changes.
Service Performance Tracking:
Analyse, audit, provide suggestion & implement improvement fixes of processes carried out in running
day to day network operations and quality procedures within the scope of responsibilities.
The above would also include - Analyzing repeated issues, noisy alerts, lags in SRs/incidents workflow
process and developing mitigation plans.
Collect data form various tools such as Service Now, power BI, network monitoring tools (e.g. Solarwinds,
Netbrain, Ruckus analytics etc.,), perform data analysis and prepare business intelligence reporting.
Through BI reporting - review & audit the incidents, the quality of technical work exhibited & the business
effectiveness.
Based on the data analysis performed suggest & implement process improvement plans for
incident/SR/Service management
Governance of service metrics for network operations team. Which includes, preparation of weekly and
monthly metrics reporting, governance over the network CIs and present the findings to the Network
leadership team.
Govern incident management process for network operations team by tracking SLAs, auditing the quality
of process followed and ensuring delivering the best fix to the issues.
Governance of network operations team’s problem records, ensuring to provide fix which delivers
improved quality of service.
Monitoring & tracking of SIP, new initiatives, new projects. Allocating resources & driving to deliver quality
service on time.
Conducting workshops, refresher courses, trainings on Incident/SR/Problem/KB/SIP management
process for Network operations team.
Governance & tracking of Knowledge base which includes creating new KBs to fill the knowledge gap,
periodical review & renewal of KB articles.
Vendor management process including maintaining vendor service contract details, escalation matrix,
attending service calls.
Work along with regional leads to govern Global WAN link issues as a Network operations team SPOC.
Preparing impactful reports & monitoring the Global WAN utilization, driving in delivering the WAN tasks
assigned to network operations team on time.
Customer centric work approach - Analysis of the CSAT/DSAT and ensure corrective action is taken or
existing appreciated practice is followed consistently and timely communication to the customer &
stakeholder (business communication) is given.
Audit CMDB in every quarter.
Make sure all Operational devices are in proper monitoring.
Audit onboarding and offboarding tracker.
Education, Qualifications, Skills and Experience
A Bachelor’s degree from an accredited university.
Typically, 8-10 years of Experience supporting large scaler enterprise level network infrastructure.
1-3 years of experience managing teams. CCNP Enterprise or equivalent


Candidate must have worked/handled the 24/7 Network Operations Centre or Support teams using the follow the sun model.

Global customer interaction is one of the key expectations from candidate.

The candidate should hold very rich experience in corporate LAN & WAN infrastructure.
Candidate must have worked on the latest technologies (AWS Cloud, ACI, SDN and SDWAN).
Hands-on experience on Cisco SDWAN Routers and Switches (Catalyst and Nexus 9K Model).
Basic Knowledge on troubleshooting Firewalls (Cisco Firepower. Palo Alto or Checkpoint) and Load balancers (F5/NetScaler).
Basic Knowledge on Ruckus wireless and Network management tools such as Solarwinds, Netbrain
etc.
Candidate must have work experience in implementing/troubleshooting Wireless, Routing (Static, EIGRP, OSPF, BGP and Policy Based routing) and Switching issues (Stack Wise Virtual, VPC, STP).
Good communication and facilitation skills.
Experience of Risk management and assessment.
A well-organized team player with the ability to perform various tasks, act individually, and think creatively.
Desirable
Business Administration / Master’s Degree.
Experience as an Escalation Engineer or L3 Network Engineer.

Passion to work on core technology platform.

ITIL training / service management accreditation.
Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes.

Date Posted

15-Nov-2024

Closing Date

28-Nov-2024

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.