Role purpose- This role is part of the AO Engineering team managing Application Operations L2 service. This role is responsible for Leading the AO Team, Managing Key stakeholders within TSS and Customer, Provide Technical SME to the Team and across other service lines within AO Engineering.
Core competencies-Detailed and expert level understanding of monitoring landscape .Strong Operational, analytical, problem-solving skills .Project management for monitoring tools standardization .Expert understanding of legacy landscape. Good Understanding of transformation initiatives within ITops engineering .6 years and above of Programme-Project management experience. Min 10+ years of Strong Telecom Domain Knowledge is must.
Key accountabilities and decision ownership -Ops readiness project planning and execution.Governance to AO IT Service.Analyze day to day data to improve operational KPIs.Identify opportunities for Automation.Deliver significant improvements against the operational KPIs .People and Project management.Stakeholder Management.
The role is responsible to-Detailed and expert level understanding of monitoring landscape.Good project management skills to prepare and execute a project plan for all ongoing projects of upgrade,uplift,new functionality for Ops team readiness.Project management for monitoring tools standardization.Expert understanding of cloud and legacy landscape.Good Understanding of transformation initiatives within ITops engineering .Work in 24 * 7 production support.Vendor and customer management.Governance to AO IT Service.Analyze day to day data to improve operational KPIs.Identify opportunities for Automation
* Assists, advises and delivers on the IT Operations plan to enable the achievement of the Technology strategy;
* Drives the delivery of the appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
* Works effectively with colleagues to deliver the required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
* Identifies IT Operation trends, suggests improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
* Contributes to resource planning to meet overall requirements and ensure the effectiveness of the area;
* Understands the needs through preventative maintenance, improved efficiency and optimized applications and supports the end-to-end projects that improve customer and employee satisfaction;
* Drives activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
* Maintains solid relations and works closely with development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services and new features;
* Uses best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
* May provide informal guidance to junior staff.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
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