Senior Manager, Talent Sourcing - Technology

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a visionary Senior Manager,Talent Sourcing – Technology, to redefine our talent sourcing strategy in one of our most dynamic growth regions. In this high-impact role, you will lead and inspire a team of passionate Talent Sourcers and Managers across APAC, with a strong focus on India, to develop an innovative sourcing model that powers our Technology hiring. If you thrive on building world-class teams, shaping strategy, and making a lasting impact in a fast-paced, global environment—this is your opportunity to lead the charge and drive the future of talent at ServiceNow!

Key Responsibilities:

• Inspire and lead the APAC Talent Sourcing team for Technology, driving performance, accountability, and a culture of excellence.
• Partner strategically with cross-functional recruiting teams to achieve ambitious quarterly and annual hiring goals.
• Design and own cutting-edge regional sourcing strategies to attract top-tier talent and fuel ServiceNow’s growth.
• Leverage data and insights to deliver impactful reporting on key performance metrics, initiative success, and opportunities for improvement.
• Optimize team efficiency by analyzing capacity and productivity, ensuring resources are aligned to meet hiring targets.
• Empower and elevate your team by sharpening their business acumen, problem-solving skills, and influence in the talent landscape.
• Champion a culture of innovation, fostering continuous learning and peer-driven development.
• Stay ahead of the curve by introducing groundbreaking sourcing techniques, tools, and emerging technologies to maximize team success.

Being successful in these areas begins with the following criteria:

• You’re curious about all-things-AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• You know talent acquisition: 10+ years' experience in talent acquisition, with several of those years either being a talent sourcer, or leading a team of talent sourcers. We are seeking those who understand the magic sourcing can bring to a recruiting organization.
• You have led a team: 3+ years' experience as a people manager, or 5+ years in a lead/supervisory capacity
• You are a champion for talent sourcing: you have prior experience building strong, productive, and complementary relationships and have a track record of successfully promoting talent sourcing across an organization
• You are a data storyteller: you understand how to analyze market conditions, top competitors and trends to influence your stakeholders and the business on creative hiring strategies
• Your leadership experience is relevant: prior experience working as EITHER a lead/supervisor for a technology company OR being a formal people manager for a talent sourcing function

While not required, it's great if you have experience in or passion for the following areas:

• Educating and influencing internal stakeholders
• Gathering, curating, and delivering talent and market insights to define and guide your strategy
• A certain amount of ambiguity, accompanied by autonomy: you're okay with not always having a completed plan and want to be part of developing and growing something new
• Contributing to and/or leading efforts tied to inclusive hiring initiatives

We are open to hiring this person in either Hyderabad or Bangalore, with the expectation that you will be flexible work persona and go to the office 2x/week.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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