Senior Manager, ServiceNow Architect

• LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform.  We are transforming our existing ServiceNow product families (ITSM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).

• Proven experience as a ServiceNow Architect, with a minimum of 3 years of hands-on involvement in ServiceNow implementations and custom application development.
• In-depth knowledge of ServiceNow architecture, including Service Portal, Service Catalog, and related modules.
• Proficiency in JavaScript for ServiceNow development.
• Excellent analytical and problem-solving skills to design effective solutions for complex business requirements.
• Solid project management skills, capable of prioritizing and managing tasks efficiently.
• Excellent communication and interpersonal skills to effectively interact with clients, stakeholders, and team members.

• Have a degree in a computer science, engineering, or similar technical discipline – A good relevant degree is desirable, but experience and the right approach to work are just as important..
• ServiceNow certifications, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), are a plus.
• Experience in other IT Service Management tools or enterprise platforms will be advantageous.

Architecture and Solution Design:

• Design and architect end-to-end solutions based on business requirements.
• Create technical specifications, integration points, and data mapping documentation.
• Ensure compliance with best practices and industry standards.

Experience and Project Management:

• Successfully deliver ServiceNow projects in a lead role.
• Collaborate with project managers and team members to manage project timelines.
• Handle multiple projects simultaneously and adapt to changing priorities.

Custom Applications Development:

• Develop custom applications, workflows, and automation within the ServiceNow platform.
• Implement enhancements to existing applications.
• Troubleshoot and resolve complex issues related to custom applications.

• ESM Platform Architecture Lead
• ESM Platform Software Development Lead ESM
• Product Owners
• ServiceNow Developers
• Business Analysts
• Agile Delivery Managers / Scrum Masters

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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