Senior Manager - Process Excellence - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Designation: Senior Manager

Base Location: Navi Mumbai

Reporting to: Head – Process Excellence

Role Purpose:

The purpose of this role is to drive key Process transformations, Programs/Projects and collaborate with multiple teams and stakeholders. We are seeking an experienced and highly organized individual to join our team as a Senior Manager – Process Excellence. This role combines Process Transformation and project management expertise with the ability to oversee and manage the successful implementation of projects within our organization. This position will play a key role in optimizing our business processes, particularly in the areas of Freight Forwarding Operations, Customer & Vendor Master Data Management, and Finance. This position will be responsible for leading process reengineering efforts, integrating tools and technologies, and implementing continuous improvement initiatives using Lean Six Sigma and other methodologies. 

Key Role Responsibilities:

• Develop and execute comprehensive project plans, including scope, goals, deliverables, timelines, and budgets.
• Conduct process assessments to identify areas for improvement and recommend process changes.
• Identify opportunities for process automation using tools like Robotic Process Automation (RPA) and data analytics platforms to streamline manual processes and enhance operational efficiency.
• Drive the integration of key enterprise systems (e.g. Oracle) to ensure seamless data flow. Work closely with finance teams to optimize financial processes, such as accounts payable, accounts receivable, and financial reporting. Ensure integration of finance tools for improved accuracy and efficiency in reporting.
• Engage with cross-functional project teams, ensuring clear communication, collaboration, and coordination of project activities.
• Develop and implement performance metrics and dashboards to monitor the impact of process improvements and tool integrations. Ensure continuous tracking and reporting of operational performance.
• Conduct regular project status meetings, provide updates to stakeholders, and prepare reports on project progress, metrics, and outcomes.
• Support Business units to Embed Continuous Improvement as part of their Day-to-Day business cycle.
• Ensure projects are delivered within scope, on schedule, and within budget while meeting quality standards and customer expectations.
• Implement project management best practices and methodologies to optimize project outcomes.

Skills & Competencies: 

• Minimum of 10+ years of experience in process improvement, process excellence, or business process management roles, preferably in supply chain, logistics, or finance.
• Strong expertise in Supply Chain Management, Freight Forwarding Operations, Customer & Vendor Master Data Management, and Finance.
• Analytical thinking and problem-solving skills to identify risks, develop mitigation strategies, and make informed decisions.
• Data-driven mindset with experience using data analytics tools such as Power BI, Tableau, or similar.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in process improvement methodologies such as Lean Six Sigma, Kaizen, or BPM is essential, and candidates with certifications in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement certifications will be highly desirable. PMP certification will be an added advantage. 
• Demonstrated success in tool and system integration, with hands-on experience in ERP (Oracle), Master Data Management (MDM), and automation platforms (e.g., RPA).
• Strong leadership abilities, with a track record of successfully leading cross-functional teams.
• Excellent communication and stakeholder management skills, with a proven ability to lead change initiatives and collaborate across departments.

Education & Qualifications: 

• Bachelor's degree and above.
• Lean Six Sigma or PMP/PRINCE2 certification or other project management qualifications.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.