Company:MercerDescription:
Mentor peers in process and technical issues.
Manages escalated participant issues resulting from systemic or process issues.Recognizes and manages ris
Provides technical support and assistance on client reporting for the block of business.
Identifies important business needs of the client and assists with achieving their objectives by effectively communicating to internal partners.Alerting functional areas and escalating problems as needed.
Suggest process improvements to management for consideration.
Serves as the source of knowledge concerning the needs of specific plans/programs.
Conducts performance appraisals, monitors staff functions, monitors workload and projects of team members to ensure projects are aligned by resources, capacity and skills required.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
