Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level
Lead, Mentor, Guide & Manage a Team of Payroll Professionals
Support Service Delivery by Validating & Signing Off on Payroll Processing Activities
Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client
Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements
Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses
Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
Identify, investigate, analyse, and resolve Issues identified within process
Run simple to complex queries and generate different reports as needed
Required Technical and Professional Expertise
Graduate / Post-Graduate (MBA HR will be preferred)
Excellent communication skills in English both oral & written
12 – 15 years of overall experience with minimum of 8 – 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years)
Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role
Extensive & hands on knowledge on SF Employee Central Payroll & Kronos
Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
Ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
High degree of numeracy skills with meticulous attention to details
Ability to work well within the team
Ambitious individual who can work under their own direction towards agreed targets/goals
Should have a valid passport
Preferred Technical and Professional Expertise
Should have excellent communication skills (oral & written) in English
Should have strong hands-on knowledge on SF Employee Central Payroll
Should have extensive knowledge of Payroll Processing for US & CA Regions
Should be from Payroll Processing (E2E) background
