Senior Manager / Manager Risk Management

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

Global Servicing Network, which provides exceptional care to our external customers, and

Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.

Responsibilities:

• The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Incentive Calculation for GMNS US and LACC markets. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users
• Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
• Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers
• Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.
• Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.
• Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
• Ability to interpret insights to derive strong requirements and prioritization based on data.
• Strong people relationship building, management and influencing skills
• Exceptional verbal, written, and interpersonal communication skills
• Engage with key customers to drive initiatives to enhance sales experience.
• Automate and standardize reporting processes

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital approach and deliver the world’s best customer experiences every day

Past Experience

• 8-10 years relevant experience with excellent knowledge Reporting and Visualization tools
• Preferred: Experience in Python and Hive & Tableau.

Academic Background

• Master’s degree in Economics/ Statistics / Operations research

Skills/Capabilities

Functional