About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Designation: Manager / Senior Manager - CI
Base Location: Navi Mumbai
Reporting to: DGM – Process Excellence - GSC
Role Purpose:
The job purpose of a Continuous Improvement (CI) Senior Manager typically involves leading initiatives to enhance operational efficiency, reduce waste, and improve quality across the organization.
Key Role Responsibilities:
- Strategy Development: Designing and implementing a continuous improvement strategy aligned with the organization's goals.
- Process Optimization: Analysing existing processes to identify areas for improvement and streamlining workflows.
- Cross-Functional Collaboration: Working with various departments to foster a culture of continuous improvement and facilitate change management.
- Training and Development: Providing training and support to staff on CI methodologies, such as Lean, Six Sigma, or Kaizen.
- Performance Metrics: Establishing and monitoring key performance indicators (KPIs) to measure the success of improvement initiatives.
- Project Management: Leading CI projects from inception to completion, ensuring they are delivered on time and within budget.
- Stakeholder Engagement: Engaging with stakeholders at all levels to communicate the benefits of CI initiatives and secure buy-in.
- Reporting and Analysis: Analysing data to drive decisions and reporting progress to senior leadership.
- Overall, the CI Senior Manager plays a critical role in driving a culture of excellence and ensuring the organization remains competitive and responsive to market changes.
- Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
- All Bands: Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
- Perform other related duties as assigned.
Skills & Competencies:
- Several years of experience in continuous improvement, operations management, or related fields, often 5-10 years
- Experience in project management and leading cross-functional teams.
- Experience in the Shipping & logistics industry
- Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well, and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.
Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. - Detail oriented - You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focussed and nothing falls through the cracks on your watch.
- Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.
- Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.
- Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.
- Confidentiality - You always consider and protect the confidentiality of company data.
- IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel, PowerPoint and Visio.
- Flexibility to travel - You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.
- Languages - You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi.
Education & Qualifications:
- Bachelor’s degree in engineering, Business Administration, Operations Management, or a related field.
- Preferred master’s degree (e.g., MBA or master’s in engineering) is often preferred.
- Lean Six Sigma certification (Green Belt, Black Belt, or Master Black Belt).
- Other relevant certifications such as Certified Manager of Quality (CMQ/OE) or certifications in project management (e.g., PMP).
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
