Optimally utilize resources to grow the branch as per the short and long term growth strategies.
Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.(Annual Operating Plan)
Comprehensive working on First & Mile
Track of Shipment
Analyze and report MIS on a regular basis
Provide updates in branch reviews through MOR (Monthly Operating Repot)
100% Data visibility branch wise
Physical Verification of data 100% with the system
Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
Maintain relationships with select key accounts in the branch as per the account plan
Continually find ways to improve and keep our work environment safe
Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
Adherence to audit compliance and exceeding expectations on CEI scores
QUALIFICATIONS & COMPETENCIES
Any Graduate / Post-Graduate
Experience in managing branch with at least 10-15 years’ experience.
