Senior Manager, Email Services

Job Description

R3 Senior Manager, Email Services

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking an experienced senior engineer to join the email services team. This role is critical in shaping the architecture, infrastructure and solution delivery of the email platform aimed at enhancing the overall experience of our services. These services encompass Microsoft Infrastructure products, including Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions. The ideal candidate will possess a global mindset and demonstrate an ability to collaborate effectively with international teams and business units. This position requires an individual who can drive and lead projects to advance the product roadmap. This role also requires mentoring and guiding junior team members in resolving messaging issues.

What will you do in this role:

• Provide core administration and escalation support for messaging services, focusing on Microsoft EOP/ATP in a global O365 cloud environment.
• Manage incident and problem processes, ensuring ongoing operational excellence, infrastructure consolidation, and release/patch management.
• Develop and execute production support procedures, including business continuity and disaster recovery plans.
• Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
• Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades related to email security in O365 ecosystem.
• Anticipate service issues proactively and recommend resolutions.
• Oversee the team and provide direction on Exchange-related issues and work processes.
• Responsible for managing the global daily operations of the client’s messaging environment.
• Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
• Lead projects related to knowledge base creation to help reduce service desk incidents.
• Mentor and guide new team members in resolving messaging issues.
• Lead projects as an email subject matter expert.

What should you have:

• 10+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2016 / 2019
• Demonstrate in-depth understanding of Microsoft Infrastructure products, including Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions.
• Possess strong knowledge of Microsoft Exchange On-Premises, Hybrid, and Office 365 for internal infrastructure.
• Experience with internet gateways and message filtering/system hygiene.
• Proficient in providing support for Exchange Online email environments.
• Familiarity with email security and hygiene-related issues.
• Understanding of complex, globally distributed email environments, including email protocols and routing concepts.
• Experience with Cisco IronPort and Advanced Malware Protection (AMP).
• Understanding of email authentication mechanisms, including DMARC, DKIM, and SPF.
• Proficiency in Windows and Exchange PowerShell scripting.
• Experience with Outlook Client and OWA.
• Familiarity with group management products.
• User account management and troubleshooting capabilities.
• Knowledge of Mobility Email Active Sync and O365 email synchronization with the cloud.
• Strong documentation and troubleshooting skills.
• Effective communication skills with various project stakeholders, including IT leadership, business customers, team members, and other IT colleagues.
• Must have good organizational skills and the ability to follow-through on projects with minimal supervision.
• Strong collaboration, presentation, and influencing skills.

Desired Skills:

• Programming / Scripting knowledge a plus – Graph API, Wise Studio, AutoIt, VBscript, PowerShell, XML, CMD/Batch files
• Capable of taking the initiative and working with minimal supervision in a highly demanding environment.
• Possesses strong technical and analytical skills, with an ability to adapt and learn new technologies rapidly.
• Adept at presenting technical ideas in a business-friendly and user-friendly language.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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