You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description
Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms. Within EDDS, Operational Excellence (OE) is responsible for supporting our Enterprise Acquisition, Digital Experiences, Data Governance & Platforms and MarTech Experience functions. Our team supports the business unit manage operational risk, develop new products & features, and respond to evolving regulatory requirements while elevating a risk mindset and culture.
EDDS is seeking a Sr Manager, Risk Reduction to support the business unit enhance processes to mitigate operational risks proactively or when issues arise, and subsequently deploy control strategies to remediate. This role will collaborate extensively with EDDS leaders, Risk ID & Assessment, Issue Management and stakeholders across multiple BUs and lines of defense.
Key Responsibilities:
- Collaborate with Product & Process Owners and Risk ID & Issue Management teams to identify and prioritize areas that require risk mitigation measures.
- Support the business unit design and document processes and controls, including enhancements to existing processes and controls to enhance proactive operational risk mitigation.
- Conduct independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential operational risks, with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement.
- Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution.
- Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite.
- Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise.
- Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.
Required Qualifications:
- 5+ years of financial services-related experience, preferably within Operational Risk, Operational Excellence, Compliance or Internal Audit.
- Understanding of operational risk management lifecycle activities.
- Excellent project management, communication and collaboration skills.
- Proven ability to influence decisions and deliver on shared objectives.
- Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively.
- Ability to learn quickly, “connect the dots” with a strong track record of developing ideas from concept to deployment and delivering win-win solutions for the business.
- Experience operating across multiple market jurisdictions is preferred
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We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any othe
