IntroductionA career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
- Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level
- Lead, Mentor, Guide & Manage a Team of Payroll Professionals
- Support Service Delivery by Validating & Signing Off on Payroll Processing Activities
- Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client
- Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
- Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements
- Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
- Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
- Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses
- Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
- Identify, investigate, analyse, and resolve Issues identified within process
- Run simple to complex queries and generate different reports as needed
Required Technical and Professional Expertise
- Graduate / Post-Graduate (MBA HR will be preferred)
- Excellent communication skills in English both oral & written
- 12 – 15 years of overall experience with minimum of 8 – 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years)
- Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role
- Extensive & hands on knowledge on SF Employee Central Payroll & Kronos
- Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Ability to work well within the team
- Ambitious individual who can work under their own direction towards agreed targets/goals
- Should have a valid passport
Preferred Technical and Professional Expertise
- Should have excellent communication skills (oral & written) in English
- Should have strong hands-on knowledge on SF Employee Central Payroll
- Should have extensive knowledge of Payroll Processing for US & CA Regions
- Should be from Payroll Processing (E2E) background
