Job Summary
• This role is responsible for managing the overall user experience design strategy, ensuring it aligns with company objectives and user needs. The role leads teams of experienced designers in crafting digital user experiences that seamlessly blend aesthetics and functionality. The role drives design excellence and fosters a culture of creativity, innovation and collaboration. The role provides visionary design direction, setting a high standard for user experience design and usability. The role assigns projects, sets priorities, and ensures timely and high-quality deliverables.
Responsibilities
• Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors creating user experience design solutions and managing projects for products and service lines.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making.
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development
• Drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.
• Develops a future vision that continuously balances the needs of the user, business objectives and requirements, and is also technically feasible, while demonstrating proper use of organization's design system.
• Creates user experience goals, priorities, and deliverables that align with product milestones, coordinates multiple projects to completion, and drives adoption of user experience practices.
• Manages the relationships across the stakeholder spectrum, facilitates interactions and supports client engagements by contributing to request for proposals, support pitches, roadmap explanations and planning.
Education & Experience Recommended
• Four-year or Graduate Degree in Design, Human Factors Engineering, Social Sciences research, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in design principles, human factors engineering, social sciences research, or a related field.
Preferred Certifications
• Certified User Experience Professional (CUXP)
Knowledge & Skills
• Agile Methodology
• Cascading Style Sheets (CSS)
• Design Thinking
• Figma (Design Software)
• Information Architecture
• Interaction Design
• Invision (Design Software)
• Product Design
• Prototyping
• Usability
• Usability Testing
• User Experience (UX)
• User Experience (UX) Design
• User Flows
• User Interface (UI)
• User Interface (UI) Design
• User Research
• User-Centered Design
• Visual Design
• Wireframing
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.