Senior Manager

We are seeking a highly motivated and experienced Senior Manager to oversee and manage key operations within the hotel industry. The Senior Manager will be responsible for driving business growth, ensuring smooth day-to-day operations, and fostering a high level of customer satisfaction. This role requires strong leadership, effective management skills, and extensive experience in the hotel industry.

• Oversee all operational aspects of the hotel, ensuring efficiency and profitability.
  
• Develop and implement strategic plans to achieve business goals and increase revenue.
  
• Manage departmental heads and staff, providing guidance, support, and direction.
  
• Monitor and ensure the highest levels of guest satisfaction through excellent service standards.
  
• Ensure compliance with hotel policies, industry regulations, and health & safety guidelines.
  
• Collaborate with senior leadership to develop and execute marketing and promotional initiatives.
  
• Analyze financial reports and budgets, ensuring cost-effective management of resources.
  
• Handle escalated guest concerns and ensure quick resolution to maintain brand reputation.
  
• Lead, mentor, and train staff to promote a positive work environment and foster career development.
  
• Manage and optimize resources to meet operational objectives.
  

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  
• Proven experience of 5+ years in hotel management or senior leadership roles within the hospitality industry.
  
• Strong understanding of hotel operations, including front office, housekeeping, food & beverage, and maintenance.
  

• Exceptional leadership and team management skills.
  
• Strong financial acumen and experience managing budgets and financial reports.
  
• Excellent communication and interpersonal skills for managing staff and guest interactions.
  
• Problem-solving abilities with a focus on delivering solutions and maintaining high standards.
  
• Strong organizational skills with attention to detail.
  
• Ability to work under pressure in a fast-paced environment.
  
• Proficiency in hotel management software (PMS systems) and MS Office Suite.