Senior Lead Analyst - Product Support (ETL, SQL)

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

5 - 10%

As the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing 

This position will work closely with client to resolve product enquiries for Trade Surveillance tool. Resource will be responsible to manage dedicated support engagement for US clients.  Resource will manage client tickets, application monitoring for stability checks and will also be responsible to automate the recurring manual activities. Resource should have good communication skills and should be able to work in collaboration with multiple teams across geographies.

 What you bring: 

Knowledge / Experience

• Extensive experience of software/service solutions delivered on a hosted environment
• Experience on Technical/L2 Support
• Extensive experience on supporting back office or order management system application
• Competent in best practice principals of Client Communication and Support
• Knowledge of the financial services marketplace

Skills

• Extensive experience in client facing role 

• Hands on experience on Trade Surveillance (Good to Have)
• Manage client escalation and handle the SEV1 communications with clients
• Manage client relationship to act as CSM

.Net

• Exposure/Supporting web based application
• Should know the basics of C#, Asp.net Web Forms, Asp.net MVC, web services
• Should be able to understand and debug the code using Visual Studio IDE
• Should be able to troubleshoot IIS configuration issues with deployed applications

SQL

• Should be able write sql queries with all types of join and group by
• Should be comfortable using SQL built in functions
• Should be able to debug complex sql scripts, procedures, views and functions.
• Should be comfortable with Microsoft SQL Server Management Studio

Scripting

• Powershell (Good to Have)

Version Control

• Comfortable with GIT

Qualifications

• Degree or equivalent

Competencies

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Document’s customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

 What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass