Key Responsibilities:
Oversee and troubleshoot identity and access management systems (e.g., SSO solutions and user/group management).
Administer and manage device management platforms (e.g., macOS and Windows systems), including configuration profiles, policy enforcement, and security compliance.
Perform system and network maintenance, including hardware, software, and security upgrades.
Perform changes in the network setup including firewalls and L3 switches.
Manage IT assets, including laptops and peripherals, ensuring lifecycle management and security compliance.
Configure and maintain office IT infrastructure, including LAN/WAN networks, firewalls, VPNs, and cloud-based networking solutions.
Integrate various devices with SIEM (e.g. - Wazuh) and solid understanding of events and alerts.
Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity.
Provide support for collaboration tools and email platforms (e.g., Google Workspace)
Coordinate with vendors and manage IT procurement and asset inventory.
Ensure compliance with IT security policies and industry best practices.
Provide technical support and guidance to end users and internal teams.
Qualifications:
6-8 years in IT support and systems/network administration.
Bachelor's/Master's degree in IT, Computer Science, or a related field.
Strong understanding of identity and access management systems (e.g., Okta, OneLogin, or similar).
Proficiency in device management platforms (e.g.,