Senior Implementation Services Analyst-4

The configuration analyst will

• Be responsible for implementing Darwin by configuring it to meet our Client requirements.
• Perform requirements analysis/gap analysis, identify requirement gaps
• Consult/support Business Analyst/Consultant to finalize client requirements and benefit design by providing inputs on Darwin capability
• Support team in req understanding—preempt questions – follow best practice of using BDS evaluation checklist
• Create Work Packages with effort estimation and assign to the team
• Perform peer review and offer guidance on High complexity configuration
• Provide Just in time feedback to the team
• Ensure process compliance
• Ensure Unit Testing is performed before the task is assigned to QA
• Support in Client Acceptance Testing
• Be expected to share knowledge both on an ad-hoc basis with other team members or as part of a post project review. May be asked to knowledge sharing and buddy new team members after 6-12 months experience.
• Support team in understanding workarounds for complex scenarios
• Oversee pre-UAT, UAT and pre-live checks.
• Support the data load process – prepare team to test on live data
• Drive Project closure connects –with Data
• Manage Learning and best practices library for continuous process improvement on confluence

Duties & Responsibilities:  

Darwin™ Knowledge

• Need to have solid understanding of benefits and how these are built on Darwin.
• Understand end-end benefit administration processes including interfacing on Darwin.
• Be able to perform simple/medium level complexity configuration tasks with no guidelines or supervision;
• Able to design, build and perform unit testing on medium outbound and inbound interface (EG: Payroll report for a Client, provider report for a Client)
• Perform peer review and offer guidance on Simple complexity configuration to other configuration specialists
• Configure and schedule standard provider reports, perform simple branding and other simple-medium tasks  as defined in the ‘Darwin Core Skills’ matrix

Software Development Life Cycle internal process

• Perform unit testing of all configuration assigned in due time
• Accountable for all assigned project’s work packages being progressed towards the Kanban Board in project timelines
• Actively supports the UAT phase of a project to ensure successful completion under the guidance of a more senior team member

Communication

• Input in meetings: Produces clear actions/minutes from meetings and circulates accordingly (where required)

Growth/Development

• New topics: be able to perform research of any work related topics for projects or meetings using internal tools
• Seeks out opportunities for self to be assigned to different projects to demonstrate and develop new and existing skills
• Seeks development by reaching to a mentor or colleagues who can provide advice, direction and share insights on various parts of the projects you are assigned
• Actively attend team trainings: Service Delivery Specific Trainings, Darwin™ related knowledge session, Technology product updates
• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with line manager, keep Darwin skills tracker updated, identify new areas to develop

Skills Required:

• Excellent verbal and written communication skills in English
• An eye for detail – good logical and numerical reasoning
• Fast learner with the ability to pick up new tasks quickly

Domain

• Sound understanding of Health benefits and end-end benefit administration processes including interfacing on Darwin

Process/Project Management

• Sound knowledge of SDLC/STLC concepts
• Knowledge of Workflow tools(preferably Jira)/Defect Management/RCA 
• Understanding of Agile Environment using Kanban Methodology

Added Advantage

• Basic HTML skills
• Good data manipulation skills in Excel

Behavioral Competencies:

Competencies

Expected Proficiency Level

Basic

Intermediate

Advanced

Client Focus

Education: 

• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream

Eligibility:

• Minimum 5 years work experience