Company:MercerDescription:
The configuration analyst will
- Be responsible for implementing Darwin by configuring it to meet our Client requirements.
- Perform requirements analysis/gap analysis, identify requirement gaps
- Consult/support Business Analyst/Consultant to finalize client requirements and benefit design by providing inputs on Darwin capability
- Support team in req understanding—preempt questions – follow best practice of using BDS evaluation checklist
- Create Work Packages with effort estimation and assign to the team
- Perform peer review and offer guidance on High complexity configuration
- Provide Just in time feedback to the team
- Ensure process compliance
- Ensure Unit Testing is performed before the task is assigned to QA
- Support in Client Acceptance Testing
- Be expected to share knowledge both on an ad-hoc basis with other team members or as part of a post project review. May be asked to knowledge sharing and buddy new team members after 6-12 months experience.
- Support team in understanding workarounds for complex scenarios
- Oversee pre-UAT, UAT and pre-live checks.
- Support the data load process – prepare team to test on live data
- Drive Project closure connects –with Data
- Manage Learning and best practices library for continuous process improvement on confluence
Duties & Responsibilities:
Darwin™ Knowledge
- Need to have solid understanding of benefits and how these are built on Darwin.
- Understand end-end benefit administration processes including interfacing on Darwin.
- Be able to perform simple/medium level complexity configuration tasks with no guidelines or supervision;
- Able to design, build and perform unit testing on medium outbound and inbound interface (EG: Payroll report for a Client, provider report for a Client)
- Perform peer review and offer guidance on Simple complexity configuration to other configuration specialists
- Configure and schedule standard provider reports, perform simple branding and other simple-medium tasks as defined in the ‘Darwin Core Skills’ matrix
Software Development Life Cycle internal process
- Perform unit testing of all configuration assigned in due time
- Accountable for all assigned project’s work packages being progressed towards the Kanban Board in project timelines
- Actively supports the UAT phase of a project to ensure successful completion under the guidance of a more senior team member
Communication
- Input in meetings: Produces clear actions/minutes from meetings and circulates accordingly (where required)
Growth/Development
- New topics: be able to perform research of any work related topics for projects or meetings using internal tools
- Seeks out opportunities for self to be assigned to different projects to demonstrate and develop new and existing skills
- Seeks development by reaching to a mentor or colleagues who can provide advice, direction and share insights on various parts of the projects you are assigned
- Actively attend team trainings: Service Delivery Specific Trainings, Darwin™ related knowledge session, Technology product updates
- Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with line manager, keep Darwin skills tracker updated, identify new areas to develop
Skills Required:
- Excellent verbal and written communication skills in English
- An eye for detail – good logical and numerical reasoning
- Fast learner with the ability to pick up new tasks quickly
Domain
- Sound understanding of Health benefits and end-end benefit administration processes including interfacing on Darwin
Process/Project Management
- Sound knowledge of SDLC/STLC concepts
- Knowledge of Workflow tools(preferably Jira)/Defect Management/RCA
- Understanding of Agile Environment using Kanban Methodology
Added Advantage
- Basic HTML skills
- Good data manipulation skills in Excel
Behavioral Competencies:
Competencies
Expected Proficiency Level
Basic
Intermediate
Advanced
Client Focus
Education:
- B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream
Eligibility:
- Minimum 5 years work experience
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
