At Amazon, HR Partners are known for their deep knowledge of HR policies, processes and tools. They act as front-line talent consultants to the business, supporting managers in creating a positive employee experience and offering the best HR advice on people matters. They offer credible and compelling advice to business managers on how to manage their team. HR Partners collaborate with HR Business Partners and HR Centers of Excellence like Benefits, Compensation and Employee Relations who support our employees across the region. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them at scale, in collaboration with the appropriate business and HR stakeholders.
Key job responsibilities
The Senior HR Partner (Sr. HRP) collaborates with business managers to support them with sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. The Sr. HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Sr. HRPs drive scalable process improvements and standardization at a country, regional as well as global level. The Sr. HRP is expected to work with global HRPs and COE functions to drive WW HRP goals and initiatives.
• Performance Management: Work with people managers through performance management cases, including process steps, coaching and guidance to deliver fair and high-bar performance management experience.
• Employee Relations: Support relevant ER processes, including disciplinary & performance improvement programs. Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation. Manage ER cases, in coordination with the Employee Relations and Legal Teams.
• People Development: Enable the success of new & experienced managers by leveraging and improving existing training content and collaborating with the central Talent Development teams to anticipate and address emerging needs. Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives.
• HR Generalist: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
• Change Management: Support managers and HR leaders to drive improvements in employee experience and change initiatives.
This role is performed through an innovative customer relationship management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives.
• Bachelor's degree in Human Resources or related field
• 6+ years’ relevant experience in the areas of HR Partnering/Generalist
• HR acumen, including problem-solving skills, critical thinking and analysis
• Experience working in a highly matrixed organization
• Ability to identify problems and drive appropriate solutions independently
• Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
• Proven ability to prioritize, meet deadlines and make the best use of available resources
• Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
• Coaching and consulting skills; Ability to work with and influence multiple stakeholders
• Working with global teams and stakeholders