Senior Genesys WDE Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US.  As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Our client is an American multinational corporation in the financial services industry has been in the market for over 170 years. It is a leading issuer of personal, small business, and corporate credit cards. The company’s travel-related offerings include traveler’s checks, credit cards, corporate and personal travel planning services, tour packages, and agencies for hotel and car rental reservations. 
We’re on the lookout for a talented Senior Genesys WDE Engineer to join our professional service team and help us continue to grow! You will be involved in the new project of WDE integration with Genesys Outbound Voice, for integration Outbound with Digital channels and integration with portal web page, including gathering requirements for further Genesys Cloud migration.

Responsibilities:

• Serve as the primary technical expert in providing high-quality consultancy for Genesys solutions to customers
• Lead the installation, troubleshooting, and ongoing support of Genesys products, ensuring seamless performance.
• Contribute to crafting high-quality solution architectures, with a focus on disaster recovery and high availability.
• Spearheaded automation efforts for deployment and migration tasks, enhancing efficiency and scalability.
• Conduct in-depth technical knowledge transfer sessions for both customer teams and Genesys PS Consultants, fostering a collaborative learning environment.
• Drive the successful switchover of Genesys contact centers to the production state, ensuring smooth transitions for our clients.

• Experience in Genesys WDE installation and troubleshooting.
• 4+years of development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys eServices).
• Having strong knowledge of SSDLC.
• CICD experience with Jenkins and GitHub.
• Good in communication and self-motivation.

Nice to have:

• Proficient in tools like CC Pulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator), and Kazimir.
• Strong knowledge of Genesys Routing, Genesys Composer, and Genesys Rules System.
• Experience in Agile with good collaborative skills.
• Database knowledge of SQL. 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.