الوصف الوظيفي
About _VOIS About _VOIS:
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role & Competencies
Service Management Experience in IT Telco Operations environment
Strong working knowledge in Kenan/Postpaid Billing System.
Billing Domain knowledge is must Postpaid Billing, CDR flow , Rating Flow etc.
Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations.
Knowledge of other Billing Applications like MZ , ICT , Prepaid systems will be added benefit .
Hands on UNIX / Windows experience and familiarity with SQL, Relational Databases and Web Servers.
Incident & Service Request Handling
Coordination with Different teams and Vendors
Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
Solution delivery within SLA
Compliancy to internal and external guidelines, processes and policies Team performance/productivity KPIs
Well-versed in ITIL standards for delivery of services
Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.
Operate “out of hour’s” changes / interventions when required for second line support.
Provide supports during business hours as per Market to support operations.
Ensuring all revenue streams are running correctly and any missing data is reprocessed in a timely manner to minimize any negative effects on NPS scores
Provide on call support during off business hours on rotation basis.
Adhere to incident management procedures.
Operate with the Service Managers to ensure speedy resolution of incidents/problems and provide required detail for accuracy of reporting and post incident review
Attend team meeting and Operations communication sessions as required.
Should able to put appropriate monitoring and alerting capabilities in place for proactive systems management.
Performing problem management to permanent fix the issue
systems and proactive preventative maintenance such as system reboots
Health checks to ensure the systems are running at optimum levels
Reporting on system issues
Support Service Improvement Plan plans
Assistance in improving NPS scores across the business
Knowledge and experience
Must have 4-6 years of working experience in Telecom Billing Domain.
Telecom Domain Knowledge.
Knowledge of ITIL Processes and Project Management methodologies.
Good knowledge of different application architecture, Remedy or Other Ticketing Tool , Monitoring tools
_VOIS Equal Opportunity Employer Commitment India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!
