Senior Executive -Quality Analyst

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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How will you do it?

We are seeking a detail-oriented and experienced Senior Booking Quality Analyst to join our dynamic team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of our booking processes. You will be responsible for analyzing booking data, identifying discrepancies, and implementing quality assurance measures to enhance our overall booking operations. This role requires a blend of analytical skills, attention to detail, and a strong understanding of the booking lifecycle

• Conduct comprehensive quality analysis of booking transactions to ensure compliance with company policies and industry standards.
• Develop and implement quality assurance processes and metrics to monitor booking accuracy and efficiency.
• Identify, document, and track errors or discrepancies in booking data, providing actionable insights for improvement.
• Collaborate with cross-functional teams, including OTC delivery, sales, operations and IT, to resolve booking issues and enhance system functionality.
• Prepare and present detailed reports on quality performance metrics, trends, and areas for improvement to senior management.
• Lead training sessions and workshops for team members on quality standards, best practices, and process improvements.
• Stay current with industry trends and regulatory changes to ensure compliance and recommend necessary adjustments to booking procedures.
• Participate in the development and enhancement of booking systems and tools to improve quality and user experience.
• Act as a mentor to junior analysts, providing guidance and support in their professional development.

What we look for?

• Minimum of 5 years of experience in quality assurance, operations, or a related role within the booking or travel industry.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience in developing and implementing quality assurance frameworks and processes.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Knowledge of booking systems and processes is a plus.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands