To ensure that Fire service contracts are set up and billing is completed to a high standard for the relationship customer contracts (Nationals, Key Accounts and Facilities Management companies)
Ensuring KPIs / SLAs are achieved per business expectation.
Create new customer contracts on business system.
Liaising and feeding back to stakeholders: account Directors, FM Account managers, Operations and Finance.
Set up deficiencies (QRs)
Process invoices.
Manage customers portals for invoice submission and acceptance.
Send invoices to e-billing customers.
To provide customer satisfaction through the participation in an efficient and responsive processing environment.
To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimized.
Ensure JCI financial and customer-imposed deadlines are met.
To maintain responsibilities for compliance with regulatory requirements
Queries relating to invoices due to errors and completeness.
Person Specification
Computer literate across various ERP systems
Accurate data entry skills for high volume transactions
Ability to work in effective teams and work to tight deadlines.
A positive person, who looks for opportunity to achieve.
Experience
2 -3 years' experience in a processing or accounts environment
Experience of working in a dynamic organization and environment
Organizational understanding and business awareness
Experience within a busy environment where deadlines are critical
