Experienced accounting processor, this role is responsible for managing the transaction process roles including and not limited to Accounts Payable, Accounts Receivables, invoice generation, credit control, expense and cash management queues, in accordance with performance and quality standards, defined in relevant service level agreements.
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Job Description:
Handle BAU more complex tasks than Associate Accounting Processor
Review, document and resolve complex queries as required ensuring quality communication and resolution
Supports the team with ad-hoc requests and projects as required.
Manage incoming calls, emails & QLS distribution / shared mailbox efficiently across the resource
Manage payment & refund expectations for both external & internal stakeholders, chasing delinquent accounts for Capita
Instill and maintain a high level of customer service, meeting all SLA’s internally and externally
Raise invoices & credit notes in SAP both singularly & en mass in a timely & accurate manner
Instill and maintain a high level of customer service, meeting all SLA’s internally and externally
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