Senior Executive - Customer Service

SUMMARY OF THE ROLE

As a Customer Service Team member you need to provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

• Execute and coordinate customer orders with operations departments to ensure efficient service and delivery.

  
  

• Accurately perform customer invoicing in compliance with local laws and company procedures.

  
  

• Ensure prompt and efficient processing of customer orders within the Customer Service Department, promoting best practices .

  
  

• Follow up on customer complaints promptly, issuing investigation tasks, and handling return and credit notes as needed

  
  

• "Handle customer inquiries and complaints quickly and professionally to ensure high-quality service and satisfaction."

  
  

• Verify and review order details, communicate with sales and customers to resolve inconsistencies, and monitor order follow-ups to maintain accurate backlog and OTIF.

  
  

• Handle approved Sales Returns with appropriate charge information and create credit notes when required

  
  

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualification - Any Graduate.

Experience - Minimum 4 Years in Customer Service and Order Handling.

Personal Qualities we look for.

• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.

  
  

• co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.

  
  

• adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

  
  

• demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.

  
  

• quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.

  
  

• communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

  
  

What We Offer:

• Competitive compensation and benefits.

  
  

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

  
  

• Career development opportunities across multiple disciplines and geographies.

  
  

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.

  
  

• A supportive and inclusive company culture where you can be your authentic self.

  
  

• A focus on having fun together through team buildings and social activities.

  
  

POSITION INFORMATION

Company:

Jotun India Private Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

01.03.2025

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun’s position in India through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!