Senior Executive - Clinical Trainer

Training Delivery & Facilitation:

• Conduct onboarding and ongoing training sessions for nursing staff, technicians, and clinical teams on dialysis processes, patient care, and emergency protocols.
• Ensure the implementation of standardized clinical practices across all clinics.
• Conduct structured training programs for nurses, technicians, and other point-of-care (POC) staff to meet clinical and organizational KPIs.
• Provide hands-on guidance to clinical staff to improve patient outcomes and reduce adverse events.
• Mentor POC staff on achieving key performance metrics, such as infection control, vascular access management, and dialysis adequacy.

Compliance Monitoring:

• Ensure all clinical staff are trained and certified in accordance with NABH, ISO, and other regulatory guidelines.
• Conduct periodic skill assessments and refresher training to maintain compliance.
• Identify and ensure to close any safety related NCs on time by coordinating with concern department/persons.  

Clinical Outcomes Improvement:

• Collaborate with clinical managers to identify gaps in patient care and implement targeted training interventions.
• Monitor and analyze clinical outcomes such as Kt/V levels, hospitalization rates, and infection rates to ensure continuous improvement.

Quality Assurance Support:

• Work closely with quality assurance teams to identify gaps in clinical practice and provide training solutions to address them.
• Analyze incident reports and audits to recommend and deliver targeted training.

Performance Evaluation & Feedback:

• Evaluate the effectiveness of training programs through feedback, assessments, and clinical outcome metrics.

Stakeholder Collaboration & Patient Satisfaction

• Liaise with clinic managers, nephrologists, and corporate teams to align training needs with organizational goals.
• Support clinic managers in improving patient satisfaction scores by addressing patient concerns through well-trained staff and proactive care measures.
• Contribute to business growth by enhancing patient retention and attracting new patients through consistent delivery of quality care.

Documentation and Reporting:

• Maintain detailed records of training activities, attendance, certifications, evaluation reports and outcomes.
• Prepare and submit periodic reports to manager on training progress, clinical outcomes and compliance metrics.

Incident Reporting and Risk Management:

• Promote a culture of transparency and accountability by improving the frequency and accuracy of on time incident reporting from the ground level.

• Conduct root cause analysis of incidents and develop training strategies to prevent recurrence.

Mock Drills and Emergency Preparedness:

• Plan and execute mock drills (e.g., fire safety, cardiac arrest response) at regular intervals to ensure staff readiness for emergencies.
• Coordinate with hospital team regarding fire safety mock drills.
• Ensure documentation and feedback from drills are used to enhance preparedness.

Patient Education and Engagement:

• Execute patient education programs focusing on dialysis care, dietary management, and infection prevention.
• Educate employees and patients on Therapy Upgradation through patient education sessions and one on one discussions with patients in the dialysis unit.