Job Title: Senior Enterprise Project/Program Manager (SaaS)
Location: Bangalore (On-site; full-time)
About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.
Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.
Job Overview:
Locus is looking for a Senior Enterprise Project/Program Manager with extensive experience managing North American enterprise accounts and working in North American time zones. In this role, you will be responsible for overseeing the implementation, adoption, and success of Locus’s AI-driven logistics solutions across large-scale enterprises. You will serve as the strategic liaison between customers and internal teams, ensuring seamless project execution and value realization.
Enterprise Program & Project Leadership: Lead the end-to-end implementation and adoption of Locus SaaS solutions, ensuring seamless execution and alignment with customer business goals.
Customer Success & Account Management: Act as the primary point of contact for North American enterprise clients, ensuring customer satisfaction and engagement.
Cross-functional Collaboration: Work closely with product, engineering, sales, and customer success teams to tailor solutions to client needs.
Process Optimization & AI Adoption: Guide customers in maximizing the benefits of AI-driven logistics through best practices and strategic recommendations.
Stakeholder Communication: Manage executive and operational-level relationships within client organizations, ensuring clear communication and proactive issue resolution.
Risk Management & Escalation: Identify potential risks in project execution and work proactively to mitigate issues, ensuring smooth delivery.
Performance Metrics & Reporting: Track key performance indicators (KPIs) and provide data-driven insights to optimize solution effectiveness.
5+ years of experience in project/program management within SaaS, AI, or logistics tech domains.
Proven expertise in handling North American enterprise accounts, preferably in logistics, supply chain, or transportation SaaS.