Senior Engineer_ Conferencing Service

• Job Title: Senior Engineer_ Conferencing Service
• Career Level - D1
• Introduction to role
• Join a world-leading Pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As a Senior Engineer in Conferencing Service, you will be the Authority (SME) for a large infrastructure support and maintenance function spanning several continents. Your deep understanding and expertise in conferencing technologies will make you the go-to person for all conferencing (SMART-IT/VC) related queries. You will ensure the optimal running of all systems, devices, and applications while interacting with colleagues from various groups and executive levels to understand their technical needs and implement solutions.
• Accountabilities
• In-depth knowledge of Cisco Video Conferencing Technologies
• Cisco Telepresence System Configuration & Fix
• Hands-on experience & live solve knowledge on Cisco Expressway C&Es, Cisco Telepresence Management Suite, Cisco CVI integrated platform with MS Teams, Cisco integrated platform with Zoom, and running & analyzing packet captures
• Experience in Zoom Webinar & Meeting Support and Account Management
• Knowledge of troubleshooting live Zoom calls
• Microsoft Surface Hub Installation, Configuration & Solve
• Exposure to Microsoft Teams Room Installation, Evaluation of call quality metrics, and hands-on experience with live solve
• In-depth knowledge of Microsoft Teams Admin Center, Zoom Admin Portal, Cisco Webex Admin Center, etc.
• Essential Skills/Experience
• Bachelor Degree or equivalent with 6 to 9 years operational experience
• Experience in managing Incidents, Problems, changes, and capacity management aspects
• Demonstrated ability handling a large number of incidents via any ITSM tool
• Flexibility to work in shifts on a rotational basis covering Americas, EMEA, and ASIAPAC regions 24*7
• An ability to work effectively in a matrix organization is essential
• A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence
• Desirable Skills/Experience
• Diploma/Bachelor’s degree
• Multi years of work experience in Technical teams working in Shifts
• ITIL Certification and any one technical certification
• When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
• At AstraZeneca, we are passionate about patients and driven by curiosity to learn and grow. Our work directly impacts patients by transforming our ability to develop life-changing medicines. We combine ground breaking science with leading digital technology platforms and data to empower our business to perform at its peak. With a dynamic environment that encourages innovation and experimentation, you will have countless opportunities to learn and grow. Join us to be part of a team that has the backing to innovate and disrupt an industry.
• Ready to make an impact? Apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.