الوصف الوظيفي
Senior Storage Engineer – Storage & BackupRole descriptionResponsible for administering the LSEG storage and backup infrastructure, ensuring enterprise storage, backup, and archive services for LSEG are resilient and performant. The successful candidate will work in the Storage and Backup support teams for LSEG, where our mission is to deliver a high level of service to all group companies ensuring that data I/O has the lowest possible latency and is recoverable on-demand.Key responsibilities of the roleLog and own all assigned incidents, problems and requests relating to storage, backup, archive and lead them through to restoration or resolution in accordance with the service level agreements to meet business needs. Provide regular updates on progress of incidents and requests to ensure satisfaction with the service before closing the incident or service request.Prioritize and clearly account for work. Ensure that time recording for BAU and project activities are accurately recorded.Be self-motivated in keeping technical knowledge up to date.Provide out of hours support on a rota basis.Understand the technology direction for the storage service and apply this to technical allocations and deployments. Work closely with the service and organizational change to ensure that all changes, operational and project align with the minimum services standards and that service risks are minimized, and the service excellence process is a key area of focus.Ensure that the storage estate is maintained, highlighting operational requirements to refresh or replace technology to Storage Team Lead or Engineering in a pro-active and timely manner.Ensure that licensing and asset management is accurate, up to date and compliant.Capacity management including an awareness of data retention policies within LSEG.Key behaviours and skills required:Working experience8+ year previous experience in a similar technology-based role, including the specific technologies listed.EducationBachelor’s degree or equivalent in an IT related fieldIT SkillsBroad technical knowledge of subject matter on at least two of below technologies and should be able to apply this knowledge to solving problems.Must Have :PURE, Dell ISILON, Hitachi NAS and Hitachi SANGood to Have :Dell/EMC SAN, NetApp C ModeBackup tools - Rubrik, TSM, Avamar, NetBackup Brocade & Cisco enterprise storage area networking systemsSoft SkillsGood oral and written communication skills, including to ability to articulate complex issues and activities at an appropriate level for the audience.To work within the standards and guidelines of LSEG with an understanding and appreciation of the objectives of the business and services provided. A capability to develop effective working relationships with colleagues and external vendors is beneficial.WHAT YOU'LL BRING:In-depth knowledge of below is must have.Enterprise Storage systems such as Hitachi SAN/NAS, Dell Isilon, Pure and SAN Switches (Brocade).Hands on experience, a minimum 8+ years, in Operations and Support in StorageWorking along with a team and guiding them to resolving issuesEngineer will be part of a 24/7 IT operations team and will be directly responsible for Storage related processes.The position involves taking a lead role with customer and internal teams to resolve problems, maintain manage storage operations and, when necessary, to return systems to operational status.Proactive measures to ensure adequate storage capacity is availableFollow standard procedures for accurate escalation of unresolved issues to the appropriate internal teamUnderstanding of engaging various support vendors and call out on any ongoing issuesInteract with various internal teams such as critical issues, engineering and facilitate communication between customers and other teamsGood knowledge on ITIL Process on Incident, Change, Problem and Request managementExcellent oral and written communication skills, together with good interpersonal skillsStrong presentation skills: ability to deliver presentations and optimally communicate at all levels within an organization.Ability to work with a wide range of customers including team members, business users, 3rd parties, project managers, senior leadership and answer in-depth questions, accept constructive feedback, and modify work product accordingly.Experience in producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful work.Work independently under minimum supervision from your manager.Willingness to learn and adapt to the entire technology stackLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
