Senior Desktop Support Engineer

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

TheSenior Desktop Support Engineer Role

We are seeking a highly skilled and motivated Desktop Support Engineer to join our esteemed Information Technology team. This role is critical to ensuring that computer systems, software, and hardware are operating smoothly and efficiently. We are hiring for this position to enhance our technical assistance and support to end-users, primarily within our Bangalore office, but also to remote users globally. The focus will be on troubleshooting, installation, and configuration, alongside providing exceptional customer service to our end-users.

What makes this role interesting?

Diverse Technical Challenges: You will encounter and resolve a wide variety of technical issues, ensuring that no two days are the same.

Collaborative Environment: Join a supportive team that values collaboration and knowledge sharing, working together to achieve IT project goals and improve our IT infrastructure.

Professional Growth: Engage in continuous learning and development opportunities, including training on the latest technologies and IT best practices.

Here’s how you’ll be making an impact:

• Technical Support: Provide first and second-level support for hardware, software, and networking issues, ensuring minimal disruption to end-users.
• Installation and Configuration: Install, configure, and maintain operating systems and software applications, ensuring all IT equipment functions properly.
• User Training and Assistance: Train end-users on IT systems and software usage, creating and maintaining user manuals for support.
• Incident Management: Log and track support requests, ensuring timely issue resolution and escalating complex problems as needed.
• Asset Management: Manage IT assets, maintaining accurate inventory and documentation.
• Security Compliance: Implement IT security policies, protecting systems against threats and vulnerabilities.
• Project Support: Assist with IT projects, including system upgrades and new technology implementations.
• Customer Service: Provide exceptional service, maintaining positive relationships with end-users and effectively communicating to understand and solve their needs.
  

Your impact will be felt across the organization as you ensure smooth IT operations, support the productivity of our end-users, and contribute to the overall efficiency and security of our IT infrastructure.

We’re looking for a teammate with:

Education:Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Experience: Minimum of 3 years in a desktop support or similar IT role, with experience in Windows and macOS operating systems.

Technical Skills: Proficient in troubleshooting hardware and software issues, knowledge of networking principles (TCP/IP, DNS, DHCP), Active Directory, and remote desktop tools.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.

Customer Service Orientation: A strong commitment to high-quality customer service, with patience and courtesy in dealing with end-users.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain strong attention to detail.

Team Collaboration: Ability to work independently and as part of a team, collaborating with other IT members and departments.

Adaptability: Ability to adapt to changing technologies, with a willingness to participate in ongoing training and professional development.

Thelocation for this role is:

Bangalore - Hybrid

Apply now and help change how the worldtransforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join usand our values, check outour Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

#L1-APAC