QUALIFICATIONS
- Degree in Design, Cognitive Science, Sociology, Psychology, Anthropology, Human-Computer Interaction, or related field (preferred but not mandatory with relevant experience)
- 3+ years’ experience in user research for products or services
- Expertise in behavioral and attitudinal research
- Advanced statistical methods applied to large datasets
- Familiarity with data visualization tools like Tableau or Power BI
- Experience designing, executing, and managing large-scale surveys with robust sampling
- Ability to prioritize quantitative research for actionable insights
- Strong understanding of the digital product/service lifecycle and extensive knowledge of research methodologies
- Excellent problem-solving skills and leadership in research initiatives
WHO YOU'LL WORK WITH
This position offers you the chance to develop and refine research practices and methods for a global professional services function.
You’ll have the opportunity to coach initiative leads, product managers, and service designers on design research best practices, enhancing your leadership skills.
You will advocate and steward design research best practices and tools, ensuring guidelines are followed and promoting a common understanding of best practices.
As a hands-on UX/CX quantitative research specialist, you will provide support and knowledge to function leaders and act as a point of contact for research processes and tools.
You will gain experience in identifying pain points, opportunities, user archetypes, journeys, and value sources for current or future products and services.
This role will also enhance your skills in quantitative research, data analysis, and stakeholder communication, while promoting best practices within the organization.
WHAT YOU'LL DO
In this role, you will work closely with mixed-methods design researchers and service line leaders to help them understand factors affecting service experiences for diverse user groups and create action plans to improve these experiences.
You will design, execute, and oversee end-to-end quantitative research for strategic and ad hoc initiatives, including rigorous quantitative analysis of large datasets relevant to our CX strategy.
You will identify secondary and demographic data to complement primary research findings, review trends and address them with relevant teams, support the creation of reliable measurement approaches and tools to understand user motivations, and proactively identify patterns and opportunities to forecast where applicable.
Enhancing efficiency by developing and applying automation/machine learning or leveraging existing tech solutions (platforms, tools) and ensuring data accuracy and compliance through necessary audit mechanisms will be part of your responsibilities.
You will produce professional deliverables that clearly communicate insights, implications, and recommendations to stakeholders.
Additionally, you will collaborate with the immediate team and internal stakeholders, facilitate working sessions with stakeholders and users, and provide regular actionable updates on the research process and emerging insights.
