You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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The Enterprise Design & Research team is a global team of highly talented multi-disciplinary designers, researchers and writers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push. The Senior Design Manager will provide strategic support to ensure designers work collaboratively and deliver against quality standards during the different phases of design and product development. Additionally, this role will require strong collaboration to mature existing partnerships and establish strong new partnerships. The Senior Design Manager reports directly to the Director, Product Design and together will work closely to evolve our operating model, elevate our practice and consistently measure operational and design impact metrics.
Responsibilities
- Leads the management of complex or high-profile programs with diverse stakeholders and/or third parties.
- Applies expertise to routinely advise leaders and peers, enabling decision making and prioritisation.
- Tracks key deliverables for each delivery cycle, ensuring larger products and design roadmaps are on time.
- Makes informed recommendations to shape organisational strategy, programs, measurement, ways of working, and partnerships.
- Elevates our practices by defining and implementing scalable frameworks and metrics to support and inform operational, and design impact design goals.
- Evolves tools and training methods to enable adoption of processes and adherence to best practices across.
- Establishes and monitors feedback channels to regularly identify opportunities, pain points, and gaps.
- Builds new strategic partnerships and nurtures existing partnerships with stakeholder and/or third parties.
- Establishes and maintains ongoing and collaborative cross-functional relationships to gather insights, align on business needs and deliver value, ultimately ensuring success across projects and programs.
- Leads/Mentors/Coaches junior members of the Design/Research operations team.
Minimum Qualifications
As a Senior Design Manager, you have at least 5 years’ experience fostering team health by bringing a
sense of focus to the group you lead. You have consistently scaled cross discipline workflows and frameworks that promote collaboration, operational efficiencies, and strategic partnership.
- You have worked with and helped mature design, product, or engineering organisations, or partnered directly with design, product, or engineering in such an organisation.
- You have defined and scaled new processes that have measurable impact to team health and maturity.
- You are an experienced facilitator of collaboration among partners and teams.
- You are experienced managing multiple projects and complex initiatives involving cross-functional teams.
- You have strong written and verbal communication and are able to document and share processes and activities in an engaging way.
- You have matured your skillsets and help others learn how to develop theirs.
- You are proficient in using tools such as Jira, Confluence, Slack, Mural, and Airtable.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
