Senior Customer Success Manager

Job Requisition ID #

24WD80957

Position Overview

Do you have a customer-first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services continuously and our Customer's overall experience and success? If this sounds like you, we are looking for Senior Customer Success Managers- AEC in India to help Autodesk's customers with Enterprise Business Agreements drive long-term success by executing various services to accelerate customer business goals and drive adoption. This is an exciting opportunity to influence our customers and Autodesk's success unequivocally.

How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is Customer First! Acting as the single point of contact for Autodesk and critical customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM utilizes industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace. If you have the best customer management and business consultancy skills, are passionate about engaging your customers and expanding their usage of Autodesk solutions, and have impeccable relationship skills to create win/win environments for all parties you work with — Let's talk!

Responsibilities

• Lead and own all post-sales activity to create recognizable business value for Autodesk's top customers. You will build positive relationships, demonstrate product knowledge, and plan and execute the Customer Success Plan (CSP) to ensure the broad adoption of Autodesk solutions.
• Identify growth opportunities and accelerate the adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe.
• Be the Customer's voice and provide feedback to internal teams on how we can better serve our customers.
• Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services.
• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO), becoming a trusted advisor to the Customer.

Minimum Qualifications

• Bachelor's degree or equivalent work experience
• You have 10+ years of sales, service delivery, account management, or customer success experience.
• Strong sense of ownership with a bias for action and willingness to role-up your sleeves
• An enthusiastic and dedicated approach to connecting customers with an understanding of their needs and ensuring they understand and realize the total value of our products and services
• Thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
• Excellent communication and presentation skills
• Detail-oriented, accountable, and diligently manage your time
• Working as a CSM currently in an MNC or a Startup

Preferred Qualifications

• An understanding of the manufacturing industry/ Automobile Industry and an interest in learning more
• Experience deploying technology or services with large enterprises or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative and can inspire, influence and encourage others in relationships with customers and peers.
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen, including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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