Work Schedule
Environmental Conditions
Job Description
Job Title: Customer Care Engineer
Job Location: Jharsuguda, Odisha
Qualification: Bachelor of Engineering (BE) in Electronics with minimum 75% marks in aggregate.
About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.
Experience:
Candidate should have proven experience in installation, commissioning and maintenance of computer controlled high cost analytical instruments like XRF, XRD, ICP etc. Candidate should have experience of working in Cement and Metal Industries. Process knowledge of cement, Steel and Aluminum will be added advantage. Candidate should have experience of planning and execution of installation and commissioning of high cost Proficiency in the latest computer hardware and software is crucial.
Responsibility:
Attend installation, maintenance and break-down calls of customer. Guide customer in planning and maintaining optimum spare's stock. Maintain and update all necessary records related to the customers for whom he is the primary engineer. Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer. Develop a phenomenal outcome for everyone relation with customer and project Thermo Fisher as a valued partner. He should collaborate and give in achieving Teams commercial goal. Work closely with Sales Team / Supply Chain and Finance to ensure customer happiness and problem resolution. Participate in implementation of process improvement initiatives associated with customer centric service operation.
Communication Skill – Candidate should posses’ excellent skill to connect with customer in English both verbally as well as in writing.
Mobility – The job demands extensive touring and therefore, candidate should be ready to travel frequently.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell. Apply today http://jobs.thermofisher.com.
ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.