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Job Requisition ID #24WD84375Position OverviewThe Senior Content Specialist is a tech-savvy and customer-focused professional with exceptional content and project management skills. This role demands accountability, a solutions-oriented mindset to identify root causes beyond symptoms, and the ability to provide data-driven insights and recommendations. The ideal candidate will work collaboratively with globally dispersed teams to create and optimize content that enhances Autodesk’s customer experience.ResponsibilitiesKnowledgebase Program AdministrationCapture meeting notes and prepare key information for cascading to relevant stakeholdersFollow up on action items, pull operational KPIs, and maintain enablement materials to support contributors in creating high-quality technical contentArticle OptimizationEdit existing articles, create new content, and oversee article reviewsLeverage visual content creation skills, such as developing eBooks, infographics, or videos, when necessaryProject CoordinationCoordinate projects, monitor timelines, and provide regular status updates to stakeholdersOperational MaintenanceManage operational email group distributions and maintain Slack memberships to ensure smooth communicationSEO and Technical AuditsConduct regular SEO health checks and technical audits to identify and implement improvements in content quality and visibilityMinimum QualificationsContent Creation ExpertiseComprehensive knowledge of content creation principles, methodologies, and best practicesCommunication SkillsExcellent written and verbal English skills to effectively communicate complex concepts to both technical and non-technical audiencesCollaborationProven ability to work seamlessly with cross-functional and global teamsData AnalysisStrong analytical skills to interpret data, identify trends, and make actionable recommendations for content improvementsContinuous LearningA proactive approach to learning and staying up-to-date with the latest trends and best practices in knowledge management and content strategyPreferred QualificationsCustomer Experience and Knowledge ManagementExperience in customer-facing roles or knowledge management practicesVisual Content ProductionExpertise in creating visual content, including infographics, videos, and other multimediaAutodesk Product KnowledgeFamiliarity with Autodesk products and solutions is advantageousThe Ideal CandidateSolve complex, diverse problems by taking innovative approaches and applying best practicesUse data analysis, judgment, and creativity to select the best course of actionUnderstand the bigger picture and connect dots across assignments to drive impactful resultsBuild strong relationships with peers, senior practitioners, and external networksOperate independently, receiving guidance primarily at critical pointsAct as a mentor or resource for colleagues with less experience, fostering team growth and developmentLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
