Senior Consultant - Service Excellence Manager
Career Level - D1
Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
ABOUT OUR IT TEAM
It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.
About the role
strategize and implement service Excellence delivery in accordance to R&D IT objectives
Drive compliance towards regulatory and compliance requirements across teams
Service reporting, tracking and weekly reporting.
Analyse data, trend analysis to identify automation opportunities
Cascade lessons learnt/ best practices across teams
Implement service excellence initiatives.
Build power Apps and PBI dashboards for Service Excellence.
Implement lean initiatives.
IT risk Management
Platform maturity - Process Simplification and lean implementation .
Highlight the skills and capabilities needed
As a service manager, along with the ability and willingness to learn new skills and technologies in a fast-paced environment We are looking for someone who gets excited at the thought of solving tough challenges.
You should apply if you have
Total years of experience 8-10
Project Management Experience
IT Quality management
Hands on Experience in SNOW Modules
Good to have experience in Buildings PBI dashboards and/or Power Apps
Experience in Process improvement and re-engineering
understanding of pharma and regulatory processes and requirements
Minimum of 4-5 yrs experience in IT service management
Agile ways of working
Keen to acquire new skills and work on new technology products
Experience working with global teams
Ability to work independently, as well as in a team environment
Certifications- ITIL, PMI-ACP, Scrum, SaFE
You have worked in a team and understand the importance of collaboration and is passionate about helping others.
Excellent in verbal & written communication skills.
Flexible to work during critical issues negotiating the timeframe and a good team player.
WHY JOIN US?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.