Job Title: Senior Consultant - IT Problem Coordinator
Career Level - D3
Introduction to Role:
Are you ready to disrupt an industry and change lives? We are seeking a Senior Consultant - IT Problem Coordinator to support all problem management activities, ensuring that services are delivered in accordance with Service Level Agreements and business requirements. This role is crucial in minimizing the adverse impact of Incidents and Problems on the business, and preventing recurrence of Incidents. As part of a global team focused on AZ IT service continuity, you will be an advocate and ambassador for the Problem Management process across IT and the business.
Accountabilities:
As a Senior Consultant - IT Problem Coordinator, you will initiate and manage problem investigations, ensure comprehensive communications of learning and corrective action following Incidents, analyze data relating to IT Services to identify and drive Service Improvement Plans, deliver regular reporting on IT Service performance/trends, and engage with key stakeholders to understand business challenges and service issues. You will also work collaboratively with Integrated assurance to support internal and external assurance activities and third-party suppliers on operational issues affecting applications from a designated service area.
Essential Skills/Experience:
- Broad understanding of IT Service Management process best practices
- Proven capability for assessment of complex business issues and successful delivery of measured improvement initiatives
- Strong analytical skills and experience of related toolsets
- Ability to form effective partnerships with internal and external stakeholders
- Ability to make decisions in pressure situations at a management level
- Ability to work effectively in a matrix organization
- Ability to collaborate across different technologies
- Experience of risk management and assessment
- Good communication and facilitation skills
- Business Administration / Information Service Degree
- ITIL training / service management accreditation
- Technical skills, awareness, and experience
- Ability to work well in diverse, multinational teams
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Why AstraZeneca?
At AstraZeneca, our work has a direct impact on patients. We're transforming our ability to develop life-changing medicines by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Be part of a team that has the backing to innovate, disrupt an industry, and change lives.
Ready to make your mark? Apply now to join our team!
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.