Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
A/R Credit Collections Representative will be mainly responsible for collections from our India and APAC customers. This includes calling clients directly and troubleshooting any issues that may arise.
The person will work with our Sales Team to understand the nature of the contracts and to efficiently set permanent communications channels with our clients’ Accounts Payable teams
What Are Your Responsibilities!
Pro-actively ensuring cash collection on due dates.
Work with clients on various inquiries, while tracking down outstanding debt.
Allocate cash receipts, balancing customer accounts.
Prepare aging reports and calculate Bad Debt accrual according to company policies.
Track withholding of taxes
Who You Are & What Makes You Qualified!
Track record of delivery within Collections.
Shown experience with leading multiple currencies in various countries.
Knowledge of VAT/GST and other country specific invoicing requirements
High level of communication with a keen eye for detail.
Develops rapport quickly and is an outstanding partner.
Takes accountability for their work and is always looking to improve.
Great communication - Written & Spoken skills.
You know You're Successful if….
The aging and DSO are reduced and kept low.
Cash collection Dollar targets are met.
Clients will systematically call/email to advise of payment.
Month-end close activities performed accurately and timely.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.