Location - Gurgaon (Onsite)
Responsibilities :
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
Processing client requests through CRM tickets with the help of internal operations/Legal teams.
Acting as owner of client queries till the investigation and required resolution is delivered.
Apply analytical approach to the related cases and provide requisite solution.
Working on regulatory tasks like DSAR/FSCS
Handling account management task like Deceased, termination of accounts, audit reporting
Highlight any process gaps/improvements in time for the enhanced client experience.
Owning the client journey to process request as per set procedures and policies.
Prepare EOD review for the tasks handled.
Your Profiles :
As a person you come across as team-player who is professional, analytical, solution-oriented, positive and energetic. Further we are looking for a candidate with the following professional competencies:
Required experience minimum of 3-5 years in client service.
Ability to understand the customer needs.
Good understanding of Investment products.
Fully competent in CRM usage and queue management.
Advanced excel.
Good communication skills.
Problem solving attitude.
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.