Senior Client Service Associate

Location - Gurugram (Onsite)

The Senior Client Service Associate (SCSA) is the face of Saxo towards Clients. The mainresponsibility of the position is to executeclient service in a Professional manner driving positive NPS, adhering to the service processes and displayingcompliantbehavior. Besides the tasks of a CSA the SCSA has the skills and knowledge to solve the more complexqueries and tradingrelated issues

Responsibilities

• Based on the workschedule the SCSA willexecute the incommoding and other tasks to optimizeclientexperience and efficiency.

  
  

• The position is mandated to Service clientswithin the structure and processes in Global Client Services.

  
  

• The SCSA also is mandated to handle VIP clientsrequest with priority, and to the extend of other tasks beingassigned (training/feedback), ad hoc from the leader, to handle the planning and execution of these tasks.

  
  

• Inboundphones

  
  

• Outboundphones

  
  

• E-mail

  
  

• CRM cases

  
  

• Tieredclient set up – with focus on tier1 and belowclients

  
  

Yourprofile

As a person you are known for your outmost professionalism, integrity and trustworthiness. You are a curious, collaborative and outgoing person that thrives in different environments. It will be an advantage if you have knowledge or hands-on experience within some of the following areas:

• Candidate with for 3-5 years for Senior Associate

  
  

• Customer Service Expert with 2-3 years in client servicing function.

  
  

• You have a strong commitment to delivering exceptional service towards clients

  
  

• You are a strong communicator with excellent English communication both writing and speaking. 

  
  

• Display excellent stakeholder management across Saxo Bank with special attention to local from office and leadership

  
  

• A team player willing to share experience and ideas as well as having the ability to communicate at different levels in the organization

  
  

• Be a committed, self-driven, proactive individual, who can thrive during hectic periods

  
  

• Experience from a client support role and the ability to liaise with clients in a timely professional manner

  
  

• Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures

  
  

• Comfortable in working in a Shift window - 24/5 rotational shifts.

  
  

We get curious people invested in the world
 

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
 

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. 

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!