Senior Client Delivery Consultant - SAP Basis/Implementation

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The ECS organization is a global organization, and the regional CDM teams are located across multiple regions. We are a highly diverse and positive-spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing and collaboration as well as making the ECS organization a little better every day.

What you’ll do

SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers.

The client delivery manager is the main customer-facing representative of the SAP ECS organization, ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

You will be the main point of contact for SAP's private cloud customers. On a regular basis, you will align with your customers, plan, and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

Your main goals will be customer satisfaction and commercial success while driving the end- to-end customer engagement through onboarding, run, and renewal phases. You will have three main areas of responsibility.

• Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage stakeholders, lead the communication
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagement
• Account Management: Commercial account management and increase of customer satisfaction

Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission-critical SAP landscapes.

• Bachelor or Master degree in a business or technology-related field (e.g., computer science, business administration, etc.)
• Proven track record and 10 years or above of professional experience in managing client engagements, e.g., in service delivery management, consulting, or pre-sales settings
• Excellent presentation and communication skills in English; ability to switch communication styles for technical and non-technical audiences with confidence, including management or executive level at customers
• Strong customer orientation with a focus on relationship, expectation, and de- escalation management
• Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.

• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud, and IT Infrastructure certifications are beneficial
• Pro-active, problem solving, "can-do" attitude, and “customer first” mindset
• Good understanding of SAP's cloud business, especially private cloud offerings

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405574  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.