Senior Business Systems Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The MIS and Analytics team within the Global Services Group (GSG) provides support and valuable insights to our customers.  The Conduct Risk team within GSG Control Management (formerly Operational Excellence) was established to ensure there are proactive controls and monitoring in place to preserve the AMEX brand and deliver the world’s best Customer experience every day.  This team leverages internal systems and capabilities to monitor for conduct risk and internal fraud across the GSG business.

How will you make an impact in this role?

• Quickly understanding new business units, departments, and processes
• Quickly familiarizing self with table structures and data elements
• Querying IDN, Cornerstone, and other data sources utilizing SQL, HQL, and other languages
• Helping analyze queried data for trends and outliers
• Creating logic to systematically flag outliers and exceptions
• Creating reporting to display outliers and exceptions in a user friendly format

Minimum Qualifications

• • Experience in utilizing SQL, HQL, and other programming languages
  • Strong quantitative, data visualization, and reporting skills
  • Ability to quickly learn and analyze new data sets, new processes, and new metrics
  • Entrepreneurial, resourceful, and innovative, with the ability to look at new ways to solve old problems
  • Strong attention to detail
  • Self-starter with a strong affinity for driving change
  • Demonstrated decision-making skill and ability
  • Demonstrated thought leadership skills and ability to develop winning strategies
  • Ability to maintain composure and work effectively under pressure and with changing or competing priorities

Preferred Qualifications

• Experience working in Customer Engagement Network, Commercial Servicing Network, Fraud Servicing, Credit Servicing, TLS or New Accounts
• Experience working in contact center environment, with knowledge of associated metrics and incentives
• Familiarity with call recording platforms (NICE, Nexidia, etc.) and associated data
• Experience in Advanced Analytics or Using Statistical techniques to identify patterns or trends in data.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.