Senior Business Analyst with ServiceNow and ITSM

Senior Business Analyst with ServiceNow and ITSM

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team:

Team involves in highly complex solutions that require analysis and research. Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individuals’ high level of knowledge within one or more areas of business systems analysis.

What you will be doing:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.
  Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
• Will be working in 2 PM to 11 PM IST shifts

What you bring:

• 7 to 12 years of Experience as a Business analyst.
• Good experience in Servicenow, ITSM and ITIL process. 
• Candidates should have good knowledge working in ServiceNow from process stand point..
• Knowledge with CSM, HR and other modules within ServiceNow is an additional advantage.

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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