Senior Business Analyst Delivery Lead

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.

In Asia Pacific, Managed Services is the execution arm of VCA.  Our teams (also known as squads) are embedded virtually with clients; leading to long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.

What a Sr. Business Analyst Delivery Lead does at Visa:

As the Sr. BA Delivery Lead, you will lead and oversee the delivery of a development squad as well as perform the Business Analyst function. Your team will work within one of our key issuing partner’s environments helping them to deliver digital capabilities which enable best in class customer experiences for their end users.

You will:

• Lead and oversee the end-to-end client delivery, including co-ordination with the client on the squad’s behalf
• Build strong relationships with clients to deeply understand their business and challenges
• Engage with the client to understand business needs, analyze, document, evaluate, prioritize the requirements and make recommendations on the solution.
• Drive, develop and maintain project deliverables including high-level requirements (scope), functional/non-functional specifications, process diagrams, acceptance criteria, and other project artifacts.
• Communicate to the squad and extended team effectively for technical development, testing and implementation.
• Integrate strategic thinking, problem-solving skills, and cross-functional collaboration to drive for end-to-end solution and business results.
• Participate in cross-functional stakeholder communications,
• Work in a highly collaborative environment and develop effective relationships with Visa stakeholders and the clients’ stakeholders.

Why this is important to Visa:

This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue. Managed Services is an emerging, fast growth, focus area for the Visa business globally.

This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you.  We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop best practice ways of working

Key Competencies:

• Active Contributor to Team Success - Actively participating as a member of the Managed Service Team. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals.
• Decision Making - Identifying and understanding issues, problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved; redirects energy into related achievable goals if appropriate.
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative; adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives.
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.

What you will need to be successful:

• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Results-oriented and with a high attention to detail. A self-starter who enjoys a challenge and needs minimal support and direction. Self-motivated and team-oriented, able to work both autonomously and effectively as part of a geographically dispersed team.
• Leading technology delivery teams with diverse resources and skill sets
• A proven track record of delivering complex projects to time, within costs and to the highest quality
• Prior experience as a Business Analyst or similar role with proven knowledge of working in end-to-end software development lifecycle.
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
• Excellent communication and presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for payments
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management

Valuable experience:

• Bachelor’s degree in computer science, Information Technology, Business Administration or a related technical discipline
• 5 + years leading and/or overseeing project delivery
• Minimum 5+ years analyzing business requirements and supporting information systems projects.
• Minimum 4+ years of product/project/program management experience
• Experience working in various software methodologies for planning and executing application development, product support and enhancement.
• Passionate about building end-user experiences that deliver measurable value without increasing complexity.
• Willing to work on a flexible schedule and different technologies as needed.

Projects you will be a part of:

This role will play a critical role in helping to architect Managed Services, a new business line which is in high demand from our clients. Once established in our initial clients, this role will support the scaling of these services across AP. Initially this role will lead and oversee a significant strategic project that will help solve some of our client’s most important challenges.

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.