About the Role:Grade Level (for internal use):
10
The Team: The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools and DTS BI, for all the S&P Global Divisions. The P&T team is spread across 5 major verticals as mentioned above and is responsible for managing close to 30 different Products in the above-mentioned domains for the S&P Global Enterprise. The Impact: As a Salesforce PMBA (LEX) who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Salesforce application, from Service Cloud, Sales Cloud, App Partners and more.
What’s in it for you: This position provides an unprecedented opportunity to shape the future of the S&P Global S&P Salesforce Instances. You will provide leadership to a large team of in-house Salesforce professionals and become a visionary in the future state of the platform as it scales out across the division. You will have the opportunity to design solutions based on Salesforce best practices and use your technical project management skills to lead large projects end to end in an Agile environment across one or multiple CRM teams. You will also have the opportunity to mentor and eventually manage a team of highly skilled professionals.
Responsibilities:
- Required 4+ Years of experienced Salesforce Business Analyst / Administrator (lightning preferred) with excellent communication skills
- Preferred CPQ hands-on experience, assist in hands-on solution design, solution architecture, proof-of-concepts, process flows, as well as configuration and deployment required to support current and new projects.
- Be recognized as a functional CPQ expert.
- Communicate with all levels of client resources across project management, executive needs, sales, pricing, order, and billing teams.
- Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity
- Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Lightning App Builder, workflow rules, Process Builders, Lightning Flows, validation rules, dashboards, reports, and so on
- Coordinate testing and manage deployment of software updates
- Experience with Salesforce CPQ, Service Cloud and Community Cloud, SFDC integration, and ERP integrations (nice to have).
- Minimum of 2+ years of Salesforce CPQ experience
- Understanding of SFDC functionality with an emphasis on CPQ related objects in the Sales Cloud
- Utilize leadership skills in mentoring other Salesforce Administrators, coach peer team members and lead the solutioning
- Work in partnership with key business users, identify potential ways of improving the efficiency and/or effectiveness of current business operations
- Build a deep technical understanding and expertise of how the order to cash business operates departmental/divisional structure, functions, processes, procedures and current application functionality
- Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)
- Deployment planning. Understanding of Automated Deployment tools Copado/Version Control system is highly preferred
- Working experience on Copado would be a plus
- Must know how to migrate data from using tools like data loader, work bench, dataloader.io to perform data migration
- Lead & Coordinate with QA, UAT and Go-Live Activities.
What We’re Looking For:
- 5 to 8 years of total experience.
- Experience with Salesforce Cloud with CPQ and Service Cloud, SFDC integration, and ERP integrations
- Should have a thorough understanding of configuration of salesforce.com (workflows, validation rules, approval process, custom formulas, page layout, and record types).
- Thorough knowledge of delivering projects in an agile scrum environment
- Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.
- Knowledge or working experience in order to cash systems /CPQ would be a must
- Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools.
Basic Qualifications:- Strong initiator and ability to work with limited supervision
- Experience in Lightning is preferred
- Proficient in continuous integration environments (Copado, Jenkins)
- Ability to continuously learn and develop new skills to maintain technical currency
- Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships
- Excellent verbal and written communication skills
- Demonstrated listening, analytical, organizational, and time management skills
- Demonstrated ability to work independently and cross-functionally, including in high-pressure situations
- Recommends development and configuration strategies received minimal guidance Uses subject-matter expertise to advise others
- Help in defining integrations with other systems using Salesforce APIs
- Willing to work in Night Shift.
- Willing to occasionally support month-end close activities
Preferred Qualifications:- Salesforce Administrator /Advanced Administrator
- Salesforce Sales Cloud consultant
- Salesforce Certified CPQ Specialist (preferred)
- SAFe practitioner (nice to have)
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.Grade: 10Location: Gurgaon
Shift Time: 4 pm to 1 am IST {occasional weekend work, month end activities - once a month}
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
