Senior Associate - Product Design

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

TheEnterprise Design & Researchteam is a global team of highly talented multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.

How will you make an impact in this role?

TheAssociate Product Designercreates user- centered experiences and interfaces for products and solutions which improves end-to-end user journeys. As this Associate Product Designer you will support our digital data and platform tools, work on the product experiences that colleagues across Amex use to store, access and analyse our customer data. You will work closely with product managers, engineers, and other designers to deliver best-in-class UX artifacts to assist in the creation and optimisation of our tools. You’ll also have the support of your design leader and a wide community of designers with a goal to continuously develop our craft and share learnings with one another. This role will report to the Manager of Product Design.

 Key Responsibilities

• Build visually appealing and intuitive user interfaces for our digital products, considering usability and user-centered design principle
• Develops familiarity with problem-identifying methodologies, research and processes
• Participates in design presentations and provides support for internal presentation delivery
• Conducts and analyses user research, capture feedback, and build wireframes, prototypes, and user flows to ensure efficient user experiences
• Collaborates closely with product managers, engineers, and other designers to gather requirements, provide design insights and ensure design consistency across platforms and devices
• Assists senior team members in the creation of basic concepts and prototypes

 Skills

• Accessibility Design 
• Customer Journey Mapping 
• Design Thinking 
• Product Strategy 
• Prototyping
• Requirements Gathering 
• Wire-framing

Requirements

At least 3 years of experience working in a product design organization or partnering directly with designers in such an organization

• You have familiarity with user- centered design methodologies, research, and processes
• You can drive collaboration among partners and teams
• Being proactive and able to take problem solving initiative
• Strong in written and verbal communication and able to document and share processes and activities in an engaging way

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries