Digital Solutions Business Systems Analyst – Level 6
Job Posting Title
Senior Associate, PPM Systems & Business
Summary of Position
As a Business Systems Analyst in Digital Solutions, the successful candidate will support the Alcon digital transformation through implementation of assigned applications such as Planisware or ProCal for R&D and providing business support for master data development, system usage and data reporting/dashboard development. We are looking for a candidate that has experience in the following platforms: Planisware, Tableau/Power BI data lake solutions and/or ProCal.
Key Responsibilities
Participate in the design, development and support of data consolidation into Alcon’s data lake.
Develop, deploy and provide user support for BI (Tableau and/or Power BI) data analyses, reports and dashboards.
Manage application documentation for configuration, system processes and standard business processes.
Engage with application teams for system upgrades, configuration, configuration testing, and user acceptance testing.
Additional
Collaborate in demand management and process improvement processes to gather business needs and requirements for system enhancements and modifications.
Manage standard application processes, batch jobs, etc and report application KPIs.
Support master data maintenance within assigned applications to support business needs (users, resources, organization structures, labor rates, parameter lists, etc.)
Assist in triaging and tracking user support requests (ServiceNow), providing business support and troubleshooting for existing implementations and report KPIs.
Qualifications
Bachelor's degree in technical or science field.
Proven 5 to 7 years of experience in: Planisware (required), ProCal and/or enterprise application development and support
Expert level proficiency in BI tools (Tableau and/or Power BI), ability to create dashboards and reports and interpret data effectively (required).
Export level proficiency with MS Office, especially Excel (required).
Experience in enterprise level application upgrades, change control and documentation (required).
Excellent communication skills, both verbal and written, with the ability to work effectively in a collaborative team environment.
Ability to successfully work with personnel from multiple countries and time zones.
Experience with JavaScript or continuous improvement processes are a plus.
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