Senior Associate IT - Active Directory

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

About Eurofins AME IT Service India

Eurofins AME IT Services India, EAITS is a fully owned subsidiary of Eurofins Scientific and functions as an Asian IT Delivery Center exclusively catering to Eurofins regional IT business needs. The IT services we deliver out of EAITS impacts the global network of Eurofins labs and services.

The primary focus at EAITS is to develop the next generation IT services ( Enterprise IT Infrastructure, Cloud transformation, InfoSec, DevOps/DevSecOps, etc.), plus management of LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile & B2B solutions for various Eurofins Laboratories regionally.

EAITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that our people are our assets and we ensure that all our staff are provided with great work environment, good benefits and challenging global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

Job Title: Active Directory Engineer (Senior Associate - IT)
Reporting: Manager
Work Location: Bangalore

SUMMARY OF ROLE AND OBJECTIVES:

Following ITIL methodology and utilizing existing Eurofins policies, the mission of the position 'AD Engineer' is to:

ROLE & OBJECTIVES:

AD SME / L2 Roles and Responsibilities:

• Experience – 6+ years in AD Operations.
• Administer the Active Directory Forest, including AD-based DNS, DFS.
• Familiarity with enterprise multi-forest infrastructure models.
• Create and maintain applied GPOs.
• Manage AD-based DNS, DFS, DHCP, AAD Connect.
• Manage Azure AD (Entra ID).
• Automate repetitive tasks with PowerShell scripting.
• Operate the AD environment with best practices for capacity, redundancy, and performance.
• Assist in projects by mapping changes, improving and analyzing changes, introducing plans to be decided upon.
• Manage Active Directory related incidents.
• Implement Standard Changes related to AD global settings as per procedure.

The Focus of the AD Engineer includes:

1. Operating IT services provided centrally hosted in either the cloud or strategic Data Centres.
2. Ensuring effective delivery of IT services managed by the Central IT Operations team to business customers. This includes executing SOPs, managing IT Incidents, IT Changes, and IT Problems in the ITSM-based system following related processes, procedures, and work instructions.
3. Operating and installing Enterprise-level Infrastructure for providing Microsoft services, such as AD, for global initiatives, following through to implementation via collaboration with project and support teams.
4. Identifying opportunities to innovate, extend, and enhance service delivery wherever possible.
5. Using an ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigate root causes, and support resolution of the issues found.
6. Serving as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and/or complex production, application, or system problems.
7. Performing daily system monitoring, verifying the integrity and availability of all involved infrastructure elements server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Ensure that performance, scalability, and security are maintained and optimized.
8. Delivering quality documentation to facilitate smooth day-to-day operations.
9. Improving existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation through automation.
10. Contacting vendor technical support for Priority 1 incidents.
11. Cooperating closely with IT Infrastructure & Operations, Architecture, and Security teams.